Customer Service training courses and schools
Customer Service Skills and Management programs, certificates, diplomas and degrees

Total 93 training course(s)/program(s) at schools in Australia.



DDLS

Training Centres/Campuses: Adelaide, Brisbane, Canberra, Melbourne, Perth, Syndey, , Australia
Phone No.: 1800 ULEARN (853 276)

Support Centre Analyst (SCA) (Certificate)

Course Format: Public Course / Instructor-Led / Open Enrollment  V

This certification verifies that front-line technical support professionals possess the knowledge and skills required to provide quality service and support. It ensures they understand service management processes and best practices, while providing a competitive edge for career advancement. Help desk professionals and support centre analysts provide front-line support and act as the primary contact for customers.

It is important that these service desk professionals provide the highest quality customer care with every interaction. HDI Support Centre Analyst training focuses on strategies for effective customer service, emphasising problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes.

The HDI Certification Exam is included in all HDI Public Training Courses.

Key Topics

Evolution of the Support Centre
•The Evolution of the Support ... [Read More]

Customer Service Excellence

Course Format: Public Course / Instructor-Led / Open Enrollment  V

Developing excellence in customer service directly impacts the success, image and reputation of your organisation.

View your clients as your job rather than an interruption of it. Train your staff to realise what they say about customer service is not nearly as important as what they do and have them making happy customers job #1.

Skills Gained

•To view your clients/customers as job #1
? principles of extraordinary client contact
•The attitude and skills required to deliver extraordinary customer service
•The difference between hospitality and service and recognise the importance of both
•How to think from the customer’s point of view and think from a problem solving point of view
? sins of client contact
•The communication skills necessary for excellence in customer service
•Effectively dealing with customer complaints
•Treat external and internal customers with the same level of extraordinary service

Customer Service in Microsoft Dynamics CRM 2013 (Certificate)

Course Format: Public Course / Instructor-Led / Open Enrollment  V

This course focuses on how an organization can nurture customer satisfaction through automation of business processes within Microsoft Dynamics CRM 2013. This course provides an insight into all of the powerful Customer Service and Service Scheduling functionality capabilities within Microsoft Dynamics CRM 2013. Additionally, this course guides you through the process of working with your customers in Microsoft Dynamics CRM 2013, including: resolution of customer complaints and services issues cost effectively, and provides insight on managing all related correspondence, documents, contacts and conversations. This course demonstrates the rich and relevant view of your customer that provides your team with actionable insights, including the use of knowledge management in a centralized knowledge base.

After completing this course, students will be able to:
•Identify the key set of terms, phrases and elements to effectively work with Customer Service Scenarios a... [Read More]


West Coast Institute of Training

Training Centre/Campus: Perth, WA, Australia
Phone No.: 1300 134 881

Certificate III in Venue and Events (Customer Service)

Course Format: Public Course / Instructor-Led / Open Enrollment  V

This is a customer service course that is best suited to individuals working in a wide variety of roles in the range of customer service in the Entertainment industry. Individuals undertaking this course will have supervisory duties and would be expected to use some discretion and judgement in their role. Typical job roles may include box office assistant, bar attendant, shift manager, front of house manager and customer service attendant.


Real Institute

Training Centres/Campuses: Mascot, South Bank, Subiaco, Tanah Merah, , Australia
Phone No.: 1300 65 85 45

Customer Contact Workshop (Certificate)

Course Format: On-Site / In-House / Private Tutoring  V

Customer service is vital to businesses and learning to connect with your customers emotionally is the key to success
Customer service concept on white
REAL UNDERSTANDING

Customer service is vital to the majority of businesses in Australia. Whether your employees work in telephone sales, customer service or the negotiations department, connecting with your customers emotionally is the key to success. This course focuses on the core fundamentals of great service followed by specific workshops for key job functions within the customer service environment.
REAL DIFFERENCE

Real Institute provides an innovative learning journey that is an individually tailored experience delivered by industry specialists. Real Institute provides cost effective learning options with fast and easily accessible government training incentives giving you a great return on your investment and clear outcomes to improve your business and your team’s performance. We be... [Read More]


Polytechnic West

Training Centre/Campus: Perth, WA, Australia
Phone No.: (08) 9267 7500

Customer Contact (Certificate)

Course Format: Public Course / Instructor-Led / Open Enrollment  V

This qualification reflects the role of skilled operators who apply a broad range of competencies in a varied work context, using some discretion and judgement and relevant theoretical knowledge. They may provide technical advice and support to a team.
What are the courses for further study and career opportunities?

Certificate IV in Customer Contact, or a range of other Certificate IV qualifications.

Successful completion of this qualification provides you with the opportunity to become a call/contact centre agent, customer service representative, senior customer service representative, or a telesales representative.


TP3 Pty Ltd

Training Centres/Campuses: Canberra, Melbourne, Parramatta, Sydney, , Australia
Phone No.: 02 9262 3777

Customer Service

Course Format: Public Course / Instructor-Led / Open Enrollment  V

This course combines excellent customer service with
customer engagement to create remarkable customer
experiences. You will appreciate the importance of
creating a memorable experience to enhance customer
loyalty and responding with empathy in order to resolve
difficult customer interactions.
Before the course
Participants are asked to prepare prior to attending training. You should reflect on
your personal objectives and current skills and come to the program ready to
learn. Preparation may involve answering questions, seeking feedback from
colleagues or reviewing your organisation’s policies and procedures. You will
receive an email with details of the pre-training preparation upon enrolment.
After the course
Participants are encouraged to complete activities at work following the program.
These activities reinforce the concepts and skills learned and facilitate the transfer
of learning into real wo... [Read More]


Real Estate Institute of New South Wales

Training Centre/Campus: Sydney, NSW, Australia
Phone No.: (02) 9264 2343

Customer Service

Course Format: Online / Virtual Classroom / Webinar  V

Providing quality customer service to customers of your business creates service relations such that our customers keep coming back. This opportunity to be seen as a superior, preferred service provider is a cost effective way of increasing market share and profits, and these service opportunities begin from the very first customer contact with your business to the after-care and maintenance of the relationship once the transaction with your business has concluded.

On completion of this module, you should be able to:
•Understand who your customers are and what customer service is
•Use strategies to present a professional attitude to customers
•Deliver the necessary communication skills to effect successful customer service via the telephone
•Respond effectively to customer complaints
•Understand key points when delivering bad news to customers
•Acknowledge the importance of honouring promises made to customers and how this is a ... [Read More]


New Horizons Learning Centres of Australia

Training Centres/Campuses: Brisbane, Cairns, Hobart, Melbourne, Perth, Sydney, , Australia
Phone No.: + 61 2 8263 5900

Customer Service

Course Format: Public Course / Instructor-Led / Open Enrollment  V

This course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer base.

Outline:

Module 1: Understanding Customer Service

Describe Customer Service
Identify Customer Expectations
Commit Yourself to Providing Excellent Customer Service

Module 2: Focusing on the Customer

Create a Positive First Impression
Identify and Help Meet the Customer’s Needs
Create a Positive Last Impression

Module 3: Handling Complaints

Make it Easy for Customers to Complain
Resolve the Problem
Cope with Upset and Difficult Customers

Module 4: Delivering Excellent Customer Service on the Telephone

Answer the Telephone
Project a Positive Image Using Your Voice
... [Read More]


Darwin Human Resource & Computer Academy

Training Centre/Campus: Darwin, NT, Australia
Phone No.: 08-8941 2344

COMMUNICATING FIRST IMPRESSIONS (Certificate)

Course Format: Public Course / Instructor-Led / Open Enrollment  V

Content

Section 1: Identifying Customers Needs
? Identifying and clarifying customer needs and expectations
? Determining the urgency of a request
? Matching customer needs with appropriate products or services
? Seeking assistance to meet customer needs

Section 2: Delivering Customer Service
? Providing prompt service to customers
? Establishing a rapport with customers
? Handling customer complaints
? Delivering high‐quality service to all customers, including those with specific needs
? Promoting products and services

Section 3: Monitoring and Reporting on Customer Satisfaction
? Reviewing customer satisfaction
? Identifying opportunities to enhance the quality of customer service

Section 4: Making a Good First Impression
? What people notice
? Your attitude
? Your tone
? Telephone etiquette
? Listening Skills


MAXimusSolutions Australia

Training Centres/Campuses: Brisbane, Canberra, Elizabeth, Hobart, Launceston, Melbourne, Perth, Sydney, , Australia
Phone No.: 1800 021 560

Exceptional Customer Service Workshop

Course Format: On-Site / In-House / Private Tutoring  V

This workshop
provides participants with a range of strategies
for effective customer communication, gathering
information to respond to customer requests,
handling customer complaints and learning how
to provide and maintain exceptional customer
service.
Learning Objectives: Participants will
explore the principles and benefits of providing
superior customer service and apply these
new skills to any future customer service role.
This workshop provides clients with interactive
training materials and workshop activities to
further enhance the overall adult learning
experience.
Workshop Delivery: This training is
delivered in an activity-based manner by
experienced Group Facilitators in our training
rooms or on site at your place of employment.
*Minimum participant numbers apply to group training
bookings .
Workshop Outcomes:
?Explore and understand the essential
... [Read More]

Certificate III in Customer Contact

Course Format: Public Course / Instructor-Led / Open Enrollment  V

This qualification reflects the role of individuals who typically undertake complex customer interaction under supervision and with some authority to delegate. Duties at this level would include working with multiple communication channels, receiving and responding to customer requests, handling customer complaints, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data.


Possible job roles relevant to this qualification include:
Customer Contact Agents or Operators
Customer Services Representatives
Telesales Representatives


Holmesglen

Training Centres/Campuses: Chadstone, Melbourne, Moorabbin, Waverley, VIC, Australia
Phone No.: 1800 800 007

Customer Service

Course Format: Public Course / Instructor-Led / Open Enrollment  V

Looking for a job in customer service? Then equip yourself with the knowledge and skills needed to find the perfect job. Learn how to serve customers, handle complaints and discover ways you can improve customer service within the organisation.

Students will: Learn about ‘good?customer service Develop communication strategies for effective customer service Learn the ?0 steps to a sale?Learn to manage customer complaints including item exchanges/returns Learn to monitor service levels and effectiveness in customer service Learn ways to improve customer service in their own workplace


CTS Training Pty Ltd.

Training Centre/Campus: Brisbane, QLD, Australia
Phone No.: (07) 3210 0002

Extraordinary Customer Service

Course Format: Public Course / Instructor-Led / Open Enrollment  V

Exceptional customer service is one of the most important things that will differentiate your business from your competition. In order for a business to grow, it is essential to develop a strong customer-focused culture.
Duration:

1 Day
Audience:

Service staff, salespeople, or anyone who comes into contact with customers.
Benefits:

? Improved customer satisfaction and loyalty
? Customer referrals and excellent word of mouth advertising
? Increase employee satisfaction
Course Content:

Key Topics

?Confidently work &,quot,one-on-one&,quot, with all types of customers
?Build rapport, uncover needs, listen, clarify, explain, and manage conversational flow
?Handle complaints, difficult customers, conflicts, negotiations, and challenging situations
?Avoid misunderstandings, manage expectations, and take responsibility Surpass expectations, go the extra mile, delight custo... [Read More]

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